Privacy Policy

Effective Date: October 18th, 2025

Welcome to CryptoHero.com. At CryptoHero, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform, including mobile applications, APIs, and services (collectively referred to as the "Platform" or "Services").

By using CryptoHero.com, you agree to the collection and use of information in accordance with this Privacy Policy.

1. **Information We Collect**

1.1 **Personal Information**
We collect personal information that you provide when you create an account, use our services, or contact us. This may include:

- Name
- Email address
- Phone number
- Date of birth
- Government-issued identification details
- Payment information (credit card, bank account details)

1.2 **Non-Personal Information**
We also collect non-personal information automatically when you use our Platform. This may include:

- IP address
- Browser type and version
- Device type and operating system
- Pages visited and actions taken on the Platform

1.3 **Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies help us analyze usage patterns and improve the functionality of the Platform. You can control the use of cookies through your browser settings.

2. **How We Use Your Information**

2.1 **Providing Services**
We use your personal information to provide and improve the services on the Platform, including:

- Account creation and management
- Processing transactions and payments
- Providing customer support
- Sending important updates regarding the Platform

2.2 **Security and Fraud Prevention**
Your information helps us ensure the security of the Platform by detecting and preventing fraud, unauthorized access, and other activities that could compromise your account or our services.

2.3 **Communication**
We may use your personal information to send you promotional messages, updates, and other communications related to the Platform. You can opt out of these communications at any time.

2.4 **Legal Compliance**
We may use and disclose your information as necessary to comply with legal obligations, including responding to requests from law enforcement or regulatory authorities.

3. **How We Protect Your Information**

3.1 **Data Security**
We use reasonable administrative, technical, and physical measures to protect the personal information we collect. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.

3.2 **Encryption**
Sensitive information, such as payment details, is encrypted during transmission using secure protocols.

3.3 **Data Retention**
We retain your personal information only for as long as necessary to provide the services, comply with legal obligations, or resolve disputes.

4. **Sharing Your Information**

4.1 **Service Providers**
We may share your personal information with trusted third-party service providers who assist in operating the Platform, such as payment processors, data storage services, and customer support. These third parties are required to protect your information in accordance with this Privacy Policy.

4.2 **Legal and Regulatory Authorities**
We may disclose your personal information to comply with legal obligations, prevent fraud, or respond to lawful requests from law enforcement or regulatory authorities.

4.3 **Business Transfers**
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if this happens and provide you with the option to delete your account.

5. **Your Rights and Choices**

5.1 **Accessing and Updating Your Information**
You have the right to access and update your personal information at any time through your account settings on the Platform.

5.2 **Data Deletion**
You can request that we delete your personal information by contacting us. We will comply with such requests in accordance with applicable laws, but please note that we may retain certain information for legal or operational purposes.

5.3 **Opting Out of Communications**
You can opt out of receiving promotional emails or messages by following the instructions in the communication or by contacting us directly.

6. **International Transfers**

6.1 **Data Storage Locations**
Your personal information may be stored and processed in countries other than your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction.

6.2 **Transfers Between Affiliates**
We may transfer your personal information between our affiliates in different jurisdictions as necessary to provide the services. We will take appropriate measures to protect your information during these transfers.

7. **Children’s Privacy**

CryptoHero.com is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 18, we will delete such information as soon as possible.

8. **Changes to This Privacy Policy**

8.1 **Updates to Privacy Policy**
We may update this Privacy Policy from time to time. When we do, we will post the revised Privacy Policy on the Platform and update the "Effective Date" at the top of this page. You are encouraged to review this Privacy Policy periodically.

8.2 **Notification of Changes**
We will notify you of any significant changes to this Privacy Policy by email or through a prominent notice on the Platform.

9. **Contact Us**

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

**Email**: info@cryptohero.com